GDPR Compliance

1. Our Commitment to GDPR Compliance

aura-dive.com is fully committed to compliance with the General Data Protection Regulation (GDPR). We respect your privacy rights and have implemented comprehensive measures to ensure your personal data is processed lawfully, fairly, and transparently.

2. Data Controller Information

For the purposes of GDPR, the data controller is:

aura-dive.com
127 Kensington High Street
London W8 5SF
United Kingdom
Email: [email protected]

3. Legal Basis for Processing

We process your personal data under the following legal bases:

• Consent: When you voluntarily submit information through our forms or subscribe to communications
• Contract Performance: When necessary to provide fraud protection services you've engaged
• Legitimate Interest: For improving our services, security monitoring, and fraud prevention
• Legal Obligation: When required to comply with applicable laws and regulations

4. Your Data Subject Rights

Under GDPR, you have the following rights regarding your personal data:

4.1 Right to Access

You have the right to obtain confirmation of whether we process your personal data and to receive a copy of that data. We will provide this information within one month of your request.

4.2 Right to Rectification

You may request correction of inaccurate or incomplete personal data. We will update your information promptly upon verification of the requested changes.

4.3 Right to Erasure (Right to be Forgotten)

You may request deletion of your personal data when:

• The data is no longer necessary for the purposes it was collected
• You withdraw consent and there is no other legal basis for processing
• You object to processing and there are no overriding legitimate grounds
• The data has been unlawfully processed

Note: This right is not absolute and may be limited by legal obligations requiring data retention.

4.4 Right to Restriction of Processing

You may request that we limit processing of your personal data when:

• You contest the accuracy of the data
• Processing is unlawful but you prefer restriction over deletion
• We no longer need the data but you require it for legal claims
• You've objected to processing pending verification of legitimate grounds

4.5 Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, machine-readable format and to transmit that data to another controller where technically feasible.

4.6 Right to Object

You may object to processing of your personal data based on legitimate interests or for direct marketing purposes. We will cease such processing unless we demonstrate compelling legitimate grounds that override your interests.

4.7 Rights Related to Automated Decision-Making

You have the right not to be subject to decisions based solely on automated processing, including profiling, which produces legal or similarly significant effects. Our fraud detection systems use automated analysis, but significant decisions always involve human review.

4.8 Right to Withdraw Consent

Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing conducted before withdrawal.

5. How to Exercise Your Rights

To exercise any of your GDPR rights, contact us at:

Email: [email protected]
Subject Line: "GDPR Rights Request"

Please include in your request:

• Your full name and contact information
• Specific right(s) you wish to exercise
• Sufficient information to verify your identity
• Details about the specific data concerned (if applicable)

We will respond to your request within one month. In complex cases, this period may be extended by two additional months, and we will inform you of such extension.

6. Data Protection Measures

We implement appropriate technical and organizational measures to ensure data security:

• Encryption of personal data in transit and at rest
• Regular security assessments and penetration testing
• Access controls and authentication requirements
• Employee training on data protection principles
• Data processing agreements with third-party vendors
• Incident response and breach notification procedures

7. International Data Transfers

When we transfer personal data outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, including:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions recognizing equivalent data protection standards
• Binding Corporate Rules for intra-organizational transfers

8. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected:

• Active service data: Duration of service relationship
• Former client data: 7 years for legal compliance and fraud prevention
• Marketing data: Until consent is withdrawn or 24 months of inactivity
• Website analytics: 24 months

9. Data Breach Notification

In the event of a personal data breach that poses a risk to your rights and freedoms, we will:

• Notify the relevant supervisory authority within 72 hours of becoming aware
• Notify affected individuals without undue delay if there is a high risk
• Document the breach, its effects, and remedial actions taken

10. Children's Data

We do not knowingly process personal data of individuals under 16 years of age without parental consent. If we become aware of such processing, we will delete the data immediately.

11. Supervisory Authority

You have the right to lodge a complaint with a supervisory authority if you believe our processing of your personal data violates GDPR.

For the UK, the relevant authority is:
Information Commissioner's Office (ICO)
Website: www.ico.org.uk
Helpline: 0303 123 1113

12. Updates to This Statement

We may update this GDPR compliance statement to reflect changes in our data processing practices or legal requirements. Significant changes will be communicated through our website and, where appropriate, via email to active clients.

13. Contact Our Data Protection Officer

For specific data protection inquiries, you may contact our Data Protection Officer:

Email: [email protected] (Attn: Data Protection Officer)
Address: 127 Kensington High Street, London W8 5SF, United Kingdom